Shipping

At Huo Home Boutique, we understand the importance of timely and reliable delivery. We strive to provide a seamless shipping experience for our customers. Here’s everything you need to know about our shipping process:

Shipping Methods 

We offer free standard shipping for all orders. Your order will be delivered within 5-15 business days, depending on your location.

Shipping Costs 

All orders enjoy free shipping, regardless of the order size or destination.

Cost of shipping to International destinations does not include the cost of taxes, tariffs or other customs fees. All taxes, tariffs and other customs fees are the responsibility of the receiver. Please note, furniture and items weighing over 40 lbs cannot be shipped to International destinations.

Tracking Your Order 

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and get real-time updates on its estimated delivery date.

International Shipping 

We offer international shipping to the following countries: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States.

Shipping Restrictions 

There are certain items that may have shipping restrictions due to their size, weight, or contents. These restrictions are in place to ensure the safety and compliance of our shipping process. If an item in your order is subject to any shipping restrictions, you will be notified during the checkout process.

Customer Support 

If you have any questions or concerns regarding your shipment, our customer support team is here to assist you. You can reach out to us via email or phone, and our dedicated team will be happy to provide you with any necessary information or assistance regarding your order.

Return Policy

At Huo Home Boutique, we understand that sometimes a product may not meet your expectations or may arrive damaged. That's why we have a hassle-free return policy in place to ensure your satisfaction.

30-Day Return Window 

You have 30 days from the date of delivery to initiate a return for any eligible item.

Eligibility 

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or custom-made products, are not eligible for return.

Return Process 

To initiate a return, simply contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with a return authorization number.

Return Shipping 

The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or damaged item. We recommend using a trackable shipping method to ensure the safe return of the item.

Refund 

Once we receive the returned item and verify its condition, we will process your refund. Please allow up to 7 business days for the refund to be credited back to your original payment method.

Exchanges 

If you would like to exchange an item for a different size, color, or style, please contact our customer support team. We will assist you in placing a new order and provide you with a return label for the original item.

Non-Returnable Items 

Certain items are non-returnable, including personalized or custom-made products, perishable goods, and items that have been used or damaged by the customer.

Customer Satisfaction 

Your satisfaction is our top priority. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Huo Home Boutique.